Shipping Policy

We offer worldwide shipping. Usually it takes us 1-2 business days to process the order, and 7-12 days for it to be delivered with a standard shipping line.

 

LOST/MISSING PACKAGES

 

Diplayn is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

 

CUSTOMS

 

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

 

SHIPPING TIME

 

We process orders within 1-2 business days and depending on the demand and other factors, shipping time varies between 7-12 days for standard shipping lines. In some very rare cases it can take up to 20 days.

 

*All shipping times exclude clearance/customs delays

 

TRACKING INFORMATION

 

You will receive an email with a tracking number once your order is shipped.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

 

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

 

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

 

If you have any other questions, please contact us and we will do our best to help you out.